All systems operational
Refreshed
Components
Applicant tracking
Operational
Uptime 100.000 % May 08, 2025
Uptime 100.000 % May 09, 2025
Uptime 100.000 % May 10, 2025
Uptime 100.000 % May 11, 2025
Uptime 100.000 % May 12, 2025
Uptime 100.000 % May 13, 2025
Uptime 100.000 %
Uptime over the past 7 days 100.000 % uptime
Incidents
Monitoring | Sep 06, 2024 | 12:30 GMT-07:00
Monitoring the situation
Waiting | Sep 06, 2024 | 12:22 GMT-07:00
Checking if the fix has worked
Resolution in progress | Sep 06, 2024 | 12:13 GMT-07:00
A fix was deployed. The system should be stabilizing
Identified | Sep 06, 2024 | 12:00 GMT-07:00
System is slow due to several queries stuck in the database. The issue is already being handled
Resolved | Aug 12, 2024 | 02:04 GMT-07:00
Resolved
Monitoring | Aug 11, 2024 | 22:14 GMT-07:00
The root cause was found and a fix was deployed. Monitoring
Resolution in progress | Aug 11, 2024 | 21:51 GMT-07:00
The database is having issues with archiving the WAL files. We are working on a resolution.
Resolved | Apr 04, 2024 | 04:54 GMT-07:00
This incident is now resolved
Monitoring | Apr 03, 2024 | 22:51 GMT-07:00
Emails are being delivered again. We appreciate your patience while we worked to restore the services.
Resolution in progress | Apr 03, 2024 | 07:41 GMT-07:00
JobScore is facing issues with delivering emails. The resolution is already in progress.
Accounts with the email sync feature enabled are not affected when exchanging emails with candidates. Only the platform notifications are affected.
Resolved | Feb 28, 2024 | 03:51 GMT-08:00
Incident resolved
Monitoring | Feb 28, 2024 | 03:13 GMT-08:00
Monitoring
Resolution in progress | Feb 28, 2024 | 03:00 GMT-08:00
The web servers are at a high memory usage. It's related to the ruby upgrade we performed during the maintenance window last weekend.
Resolved | Dec 21, 2023 | 11:52 GMT-08:00
Incident is resolved
Monitoring | Dec 21, 2023 | 11:07 GMT-08:00
JobScore database was not behaving properly and killing the connections prematurely. We had to change some configuration parameters and restart it to fix the issue.
We are currently monitoring the status.
Resolved | Jun 13, 2023 | 15:46 GMT-07:00
AWS issues were resolved. No more issues impacting JobScore.
Monitoring | Jun 13, 2023 | 13:11 GMT-07:00
JobScore has deployed a patch to reduce the impact of the issue. The autosave feature was disabled on all the forms, so customers can still use the application. Keep in mind that if you close the page without submitting it you may lose data.
AWS is still having issues and it may affect JobScore in other ways.
Monitoring | Jun 13, 2023 | 12:12 GMT-07:00
AWS has acknowledged it's having issues with AWS Lambda and the engineers are working on it.
Monitoring | Jun 13, 2023 | 11:54 GMT-07:00
AWS is reportedly returning elevated error rates on its services and that's affecting some JobScore services.
We are monitoring the situation but no official incident was declared by the AWS team yet.
Careers pages
Operational
Uptime 100.000 % May 08, 2025
Uptime 100.000 % May 09, 2025
Uptime 100.000 % May 10, 2025
Uptime 100.000 % May 11, 2025
Uptime 100.000 % May 12, 2025
Uptime 100.000 % May 13, 2025
Uptime 100.000 %
Uptime over the past 7 days 100.000 % uptime
Incidents
Monitoring | Sep 06, 2024 | 12:30 GMT-07:00
Monitoring the situation
Waiting | Sep 06, 2024 | 12:22 GMT-07:00
Checking if the fix has worked
Resolution in progress | Sep 06, 2024 | 12:13 GMT-07:00
A fix was deployed. The system should be stabilizing
Identified | Sep 06, 2024 | 12:00 GMT-07:00
System is slow due to several queries stuck in the database. The issue is already being handled
Resolved | Aug 12, 2024 | 02:04 GMT-07:00
Resolved
Monitoring | Aug 11, 2024 | 22:14 GMT-07:00
The root cause was found and a fix was deployed. Monitoring
Resolution in progress | Aug 11, 2024 | 21:51 GMT-07:00
The database is having issues with archiving the WAL files. We are working on a resolution.
Resolved | Feb 28, 2024 | 03:51 GMT-08:00
Incident resolved
Monitoring | Feb 28, 2024 | 03:13 GMT-08:00
Monitoring
Resolution in progress | Feb 28, 2024 | 03:00 GMT-08:00
The web servers are at a high memory usage. It's related to the ruby upgrade we performed during the maintenance window last weekend.
Resolved | Dec 21, 2023 | 11:52 GMT-08:00
Incident is resolved
Monitoring | Dec 21, 2023 | 11:07 GMT-08:00
JobScore database was not behaving properly and killing the connections prematurely. We had to change some configuration parameters and restart it to fix the issue.
We are currently monitoring the status.
Resolved | Jun 13, 2023 | 15:46 GMT-07:00
AWS issues were resolved. No more issues impacting JobScore.
Monitoring | Jun 13, 2023 | 13:11 GMT-07:00
JobScore has deployed a patch to reduce the impact of the issue. The autosave feature was disabled on all the forms, so customers can still use the application. Keep in mind that if you close the page without submitting it you may lose data.
AWS is still having issues and it may affect JobScore in other ways.
Monitoring | Jun 13, 2023 | 12:12 GMT-07:00
AWS has acknowledged it's having issues with AWS Lambda and the engineers are working on it.
Monitoring | Jun 13, 2023 | 11:54 GMT-07:00
AWS is reportedly returning elevated error rates on its services and that's affecting some JobScore services.
We are monitoring the situation but no official incident was declared by the AWS team yet.
Customer API
Operational
Incidents
Monitoring | Sep 06, 2024 | 12:30 GMT-07:00
Monitoring the situation
Waiting | Sep 06, 2024 | 12:22 GMT-07:00
Checking if the fix has worked
Resolution in progress | Sep 06, 2024 | 12:13 GMT-07:00
A fix was deployed. The system should be stabilizing
Identified | Sep 06, 2024 | 12:00 GMT-07:00
System is slow due to several queries stuck in the database. The issue is already being handled
Resolved | Aug 12, 2024 | 02:04 GMT-07:00
Resolved
Monitoring | Aug 11, 2024 | 22:14 GMT-07:00
The root cause was found and a fix was deployed. Monitoring
Resolution in progress | Aug 11, 2024 | 21:51 GMT-07:00
The database is having issues with archiving the WAL files. We are working on a resolution.
Resolved | Feb 28, 2024 | 03:51 GMT-08:00
Incident resolved
Monitoring | Feb 28, 2024 | 03:13 GMT-08:00
Monitoring
Resolution in progress | Feb 28, 2024 | 03:00 GMT-08:00
The web servers are at a high memory usage. It's related to the ruby upgrade we performed during the maintenance window last weekend.
Resolved | Dec 21, 2023 | 11:52 GMT-08:00
Incident is resolved
Monitoring | Dec 21, 2023 | 11:07 GMT-08:00
JobScore database was not behaving properly and killing the connections prematurely. We had to change some configuration parameters and restart it to fix the issue.
We are currently monitoring the status.
Resolved | Jun 13, 2023 | 15:46 GMT-07:00
AWS issues were resolved. No more issues impacting JobScore.
Monitoring | Jun 13, 2023 | 13:11 GMT-07:00
JobScore has deployed a patch to reduce the impact of the issue. The autosave feature was disabled on all the forms, so customers can still use the application. Keep in mind that if you close the page without submitting it you may lose data.
AWS is still having issues and it may affect JobScore in other ways.
Monitoring | Jun 13, 2023 | 12:12 GMT-07:00
AWS has acknowledged it's having issues with AWS Lambda and the engineers are working on it.
Monitoring | Jun 13, 2023 | 11:54 GMT-07:00
AWS is reportedly returning elevated error rates on its services and that's affecting some JobScore services.
We are monitoring the situation but no official incident was declared by the AWS team yet.
Email Sync
Operational
Incidents
Monitoring | Sep 06, 2024 | 12:30 GMT-07:00
Monitoring the situation
Waiting | Sep 06, 2024 | 12:22 GMT-07:00
Checking if the fix has worked
Resolution in progress | Sep 06, 2024 | 12:13 GMT-07:00
A fix was deployed. The system should be stabilizing
Identified | Sep 06, 2024 | 12:00 GMT-07:00
System is slow due to several queries stuck in the database. The issue is already being handled
Resolved | Dec 21, 2023 | 11:52 GMT-08:00
Incident is resolved
Monitoring | Dec 21, 2023 | 11:07 GMT-08:00
JobScore database was not behaving properly and killing the connections prematurely. We had to change some configuration parameters and restart it to fix the issue.
We are currently monitoring the status.
Resolved | Jun 13, 2023 | 15:46 GMT-07:00
AWS issues were resolved. No more issues impacting JobScore.
Monitoring | Jun 13, 2023 | 13:11 GMT-07:00
JobScore has deployed a patch to reduce the impact of the issue. The autosave feature was disabled on all the forms, so customers can still use the application. Keep in mind that if you close the page without submitting it you may lose data.
AWS is still having issues and it may affect JobScore in other ways.
Monitoring | Jun 13, 2023 | 12:12 GMT-07:00
AWS has acknowledged it's having issues with AWS Lambda and the engineers are working on it.
Monitoring | Jun 13, 2023 | 11:54 GMT-07:00
AWS is reportedly returning elevated error rates on its services and that's affecting some JobScore services.
We are monitoring the situation but no official incident was declared by the AWS team yet.
ATS Incoming Webhooks
Operational
Uptime 100.000 % May 08, 2025
Uptime 100.000 % May 09, 2025
Uptime 100.000 % May 10, 2025
Uptime 100.000 % May 11, 2025
Uptime 100.000 % May 12, 2025
Uptime 100.000 % May 13, 2025
Uptime 100.000 %
Uptime over the past 7 days 100.000 % uptime
Incidents
Monitoring | Sep 06, 2024 | 12:30 GMT-07:00
Monitoring the situation
Waiting | Sep 06, 2024 | 12:22 GMT-07:00
Checking if the fix has worked
Resolution in progress | Sep 06, 2024 | 12:13 GMT-07:00
A fix was deployed. The system should be stabilizing
Identified | Sep 06, 2024 | 12:00 GMT-07:00
System is slow due to several queries stuck in the database. The issue is already being handled
Resolved | Aug 12, 2024 | 02:04 GMT-07:00
Resolved
Monitoring | Aug 11, 2024 | 22:14 GMT-07:00
The root cause was found and a fix was deployed. Monitoring
Resolution in progress | Aug 11, 2024 | 21:51 GMT-07:00
The database is having issues with archiving the WAL files. We are working on a resolution.
Resolved | Dec 21, 2023 | 11:52 GMT-08:00
Incident is resolved
Monitoring | Dec 21, 2023 | 11:07 GMT-08:00
JobScore database was not behaving properly and killing the connections prematurely. We had to change some configuration parameters and restart it to fix the issue.
We are currently monitoring the status.
Resolved | Jun 13, 2023 | 15:46 GMT-07:00
AWS issues were resolved. No more issues impacting JobScore.
Monitoring | Jun 13, 2023 | 13:11 GMT-07:00
JobScore has deployed a patch to reduce the impact of the issue. The autosave feature was disabled on all the forms, so customers can still use the application. Keep in mind that if you close the page without submitting it you may lose data.
AWS is still having issues and it may affect JobScore in other ways.
Monitoring | Jun 13, 2023 | 12:12 GMT-07:00
AWS has acknowledged it's having issues with AWS Lambda and the engineers are working on it.
Monitoring | Jun 13, 2023 | 11:54 GMT-07:00
AWS is reportedly returning elevated error rates on its services and that's affecting some JobScore services.
We are monitoring the situation but no official incident was declared by the AWS team yet.
System metrics
Incident history
System Slowness
Resolved | Sep 06, 2024 | 13:03 GMT-07:00
The incident is resolved.
Affected components
- Applicant tracking
- ATS Incoming Webhooks
- Careers pages
- Customer API
- Email Sync
-
Monitoring | Sep 06, 2024 | 12:30 GMT-07:00
Monitoring the situation
-
Waiting | Sep 06, 2024 | 12:22 GMT-07:00
Checking if the fix has worked
-
Resolution in progress | Sep 06, 2024 | 12:13 GMT-07:00
A fix was deployed. The system should be stabilizing
-
Identified | Sep 06, 2024 | 12:00 GMT-07:00
System is slow due to several queries stuck in the database. The issue is already being handled
Database archiving issues
Closed | Aug 15, 2024 | 11:02 GMT-07:00
-
Affected components
- Applicant tracking
- ATS Incoming Webhooks
- Careers pages
- Customer API
-
Resolved | Aug 12, 2024 | 02:04 GMT-07:00
Resolved
-
Monitoring | Aug 11, 2024 | 22:14 GMT-07:00
The root cause was found and a fix was deployed. Monitoring
-
Resolution in progress | Aug 11, 2024 | 21:51 GMT-07:00
The database is having issues with archiving the WAL files. We are working on a resolution.
Outbound emails not working
Closed | Aug 11, 2024 | 00:00 GMT-07:00
-
Affected components
- Applicant tracking
-
Resolved | Apr 04, 2024 | 04:54 GMT-07:00
This incident is now resolved
-
Monitoring | Apr 03, 2024 | 22:51 GMT-07:00
Emails are being delivered again. We appreciate your patience while we worked to restore the services.
-
Resolution in progress | Apr 03, 2024 | 07:41 GMT-07:00
JobScore is facing issues with delivering emails. The resolution is already in progress.
Accounts with the email sync feature enabled are not affected when exchanging emails with candidates. Only the platform notifications are affected.
JobScore web servers instability
Closed | Aug 11, 2024 | 00:00 GMT-07:00
-
Affected components
- Applicant tracking
- Careers pages
- Customer API
-
Resolved | Feb 28, 2024 | 03:51 GMT-08:00
Incident resolved
-
Monitoring | Feb 28, 2024 | 03:13 GMT-08:00
Monitoring
-
Resolution in progress | Feb 28, 2024 | 03:00 GMT-08:00
The web servers are at a high memory usage. It's related to the ruby upgrade we performed during the maintenance window last weekend.
High error rate/Degraded performance on JobScore
Closed | Feb 28, 2024 | 03:27 GMT-08:00
Closed
Affected components
- Applicant tracking
- ATS Incoming Webhooks
- Careers pages
- Customer API
- Email Sync
-
Resolved | Dec 21, 2023 | 11:52 GMT-08:00
Incident is resolved
-
Monitoring | Dec 21, 2023 | 11:07 GMT-08:00
JobScore database was not behaving properly and killing the connections prematurely. We had to change some configuration parameters and restart it to fix the issue.
We are currently monitoring the status.
Network Timeouts on AWS
Closed | Feb 27, 2024 | 00:00 GMT-08:00
Closed
Affected components
- Applicant tracking
- ATS Incoming Webhooks
- Careers pages
- Customer API
- Email Sync
-
Resolved | Jun 13, 2023 | 15:46 GMT-07:00
AWS issues were resolved. No more issues impacting JobScore.
-
Monitoring | Jun 13, 2023 | 13:11 GMT-07:00
JobScore has deployed a patch to reduce the impact of the issue. The autosave feature was disabled on all the forms, so customers can still use the application. Keep in mind that if you close the page without submitting it you may lose data.
AWS is still having issues and it may affect JobScore in other ways. -
Monitoring | Jun 13, 2023 | 12:12 GMT-07:00
AWS has acknowledged it's having issues with AWS Lambda and the engineers are working on it.
-
Monitoring | Jun 13, 2023 | 11:54 GMT-07:00
AWS is reportedly returning elevated error rates on its services and that's affecting some JobScore services.
We are monitoring the situation but no official incident was declared by the AWS team yet.