All systems operational

Refreshed

Components

Applicant tracking

Operational

Apr 11, 2024
Uptime 100.000 %
Apr 12, 2024
Uptime 100.000 %
Apr 13, 2024
Uptime 100.000 %
Apr 14, 2024
Uptime 100.000 %
Apr 15, 2024
Uptime 100.000 %
Apr 16, 2024
Uptime 100.000 %
Apr 17, 2024
Uptime 100.000 %

Uptime over the past 7 days 100.000 % uptime

Careers pages

Operational

Apr 11, 2024
Uptime 100.000 %
Apr 12, 2024
Uptime 100.000 %
Apr 13, 2024
Uptime 100.000 %
Apr 14, 2024
Uptime 100.000 %
Apr 15, 2024
Uptime 100.000 %
Apr 16, 2024
Uptime 100.000 %
Apr 17, 2024
Uptime 100.000 %

Uptime over the past 7 days 100.000 % uptime

Customer API

Operational

Email Sync

Operational

ATS Incoming Webhooks

Operational

Apr 11, 2024
Uptime 100.000 %
Apr 12, 2024
Uptime 100.000 %
Apr 13, 2024
Uptime 100.000 %
Apr 14, 2024
Uptime 100.000 %
Apr 15, 2024
Uptime 100.000 %
Apr 16, 2024
Uptime 100.000 %
Apr 17, 2024
Uptime 100.000 %

Uptime over the past 7 days 100.000 % uptime

System metrics

Incident history

Outbound emails not working

Resolved | Apr 04, 2024 | 04:54 GMT-07:00

This incident is now resolved

Affected components

  • Applicant tracking

+Show history

  • Monitoring | Apr 03, 2024 | 22:51 GMT-07:00

    Emails are being delivered again. We appreciate your patience while we worked to restore the services.

  • Resolution in progress | Apr 03, 2024 | 07:41 GMT-07:00

    JobScore is facing issues with delivering emails. The resolution is already in progress.

    Accounts with the email sync feature enabled are not affected when exchanging emails with candidates. Only the platform notifications are affected.

JobScore web servers instability

Resolved | Feb 28, 2024 | 03:51 GMT-08:00

Incident resolved

Affected components

  • Applicant tracking
  • Careers pages
  • Customer API

+Show history

  • Monitoring | Feb 28, 2024 | 03:13 GMT-08:00

    Monitoring

  • Resolution in progress | Feb 28, 2024 | 03:00 GMT-08:00

    The web servers are at a high memory usage. It's related to the ruby upgrade we performed during the maintenance window last weekend.

High error rate/Degraded performance on JobScore

Closed | Feb 28, 2024 | 03:27 GMT-08:00

Closed

Affected components

  • Applicant tracking
  • ATS Incoming Webhooks
  • Careers pages
  • Customer API
  • Email Sync

+Show history

  • Resolved | Dec 21, 2023 | 11:52 GMT-08:00

    Incident is resolved

  • Monitoring | Dec 21, 2023 | 11:07 GMT-08:00

    JobScore database was not behaving properly and killing the connections prematurely. We had to change some configuration parameters and restart it to fix the issue.

    We are currently monitoring the status.

Network Timeouts on AWS

Closed | Feb 27, 2024 | 00:00 GMT-08:00

Closed

Affected components

  • Applicant tracking
  • ATS Incoming Webhooks
  • Careers pages
  • Customer API
  • Email Sync

+Show history

  • Resolved | Jun 13, 2023 | 15:46 GMT-07:00

    AWS issues were resolved. No more issues impacting JobScore.

  • Monitoring | Jun 13, 2023 | 13:11 GMT-07:00

    JobScore has deployed a patch to reduce the impact of the issue. The autosave feature was disabled on all the forms, so customers can still use the application. Keep in mind that if you close the page without submitting it you may lose data.

    AWS is still having issues and it may affect JobScore in other ways.

  • Monitoring | Jun 13, 2023 | 12:12 GMT-07:00

    AWS has acknowledged it's having issues with AWS Lambda and the engineers are working on it.

  • Monitoring | Jun 13, 2023 | 11:54 GMT-07:00

    AWS is reportedly returning elevated error rates on its services and that's affecting some JobScore services.
    We are monitoring the situation but no official incident was declared by the AWS team yet.

System Slowness

Closed | Jan 23, 2023 | 03:14 GMT-08:00

Incident Closed

Affected components

  • Applicant tracking
  • Careers pages

+Show history

  • Resolved | Jan 20, 2023 | 12:51 GMT-08:00

    Issue resolved. Systems are working again.

  • Monitoring | Jan 20, 2023 | 12:42 GMT-08:00

    A fix was deployed. We are monitoring it

  • Resolution in progress | Jan 20, 2023 | 12:11 GMT-08:00

    A slowness was identified in JobScore and the fix is underway.

JobScore instability

Closed | Jan 20, 2023 | 12:31 GMT-08:00

Closed

Affected components

  • Applicant tracking
  • Careers pages

+Show history

  • Resolved | Jan 18, 2023 | 10:50 GMT-08:00

    JobScore is facing some instabilities. We're investigating.

Jobscore is down

Closed | Nov 19, 2022 | 06:19 GMT-08:00

Closed

Affected components

  • Applicant tracking
  • ATS Incoming Webhooks
  • Careers pages
  • Customer API
  • Email Sync

+Show history

  • Resolved | Nov 18, 2022 | 11:50 GMT-08:00

    Incident was resolved

  • Monitoring | Nov 18, 2022 | 11:18 GMT-08:00

    Services are running again. We are monitoring closely

  • Resolution in progress | Nov 18, 2022 | 10:50 GMT-08:00

    Bringing up the replica

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