All systems operational

Refreshed

Components

Applicant tracking

Operational

Sep 18, 2023
Uptime 100.000 %
Sep 19, 2023
Uptime 100.000 %
Sep 20, 2023
Uptime 100.000 %
Sep 21, 2023
Uptime 100.000 %
Sep 22, 2023
Uptime 100.000 %
Sep 23, 2023
Uptime 100.000 %
Sep 24, 2023
Uptime 100.000 %

Uptime over the past 7 days 100.000 % uptime

Career pages

Operational

Sep 18, 2023
Uptime 100.000 %
Sep 19, 2023
Uptime 100.000 %
Sep 20, 2023
Uptime 100.000 %
Sep 21, 2023
Uptime 100.000 %
Sep 22, 2023
Uptime 100.000 %
Sep 23, 2023
Uptime 100.000 %
Sep 24, 2023
Uptime 100.000 %

Uptime over the past 7 days 100.000 % uptime

Customer API

Operational

Email Sync

Operational

ATS Incoming Webhooks

Operational

Sep 18, 2023
Uptime 100.000 %
Sep 19, 2023
Uptime 100.000 %
Sep 20, 2023
Uptime 100.000 %
Sep 21, 2023
Uptime 100.000 %
Sep 22, 2023
Uptime 100.000 %
Sep 23, 2023
Uptime 100.000 %
Sep 24, 2023
Uptime 100.000 %

Uptime over the past 7 days 100.000 % uptime

System metrics

Incident history

Network Timeouts on AWS

Resolved | Jun 13, 2023 | 15:46 GMT-07:00

AWS issues were resolved. No more issues impacting JobScore.

Affected components

  • Applicant tracking
  • ATS Incoming Webhooks
  • Career pages
  • Customer API
  • Email Sync

+Show history

  • Monitoring | Jun 13, 2023 | 13:11 GMT-07:00

    JobScore has deployed a patch to reduce the impact of the issue. The autosave feature was disabled on all the forms, so customers can still use the application. Keep in mind that if you close the page without submitting it you may lose data.

    AWS is still having issues and it may affect JobScore in other ways.

  • Monitoring | Jun 13, 2023 | 12:12 GMT-07:00

    AWS has acknowledged it's having issues with AWS Lambda and the engineers are working on it.

  • Monitoring | Jun 13, 2023 | 11:54 GMT-07:00

    AWS is reportedly returning elevated error rates on its services and that's affecting some JobScore services.
    We are monitoring the situation but no official incident was declared by the AWS team yet.

System Slowness

Closed | Jan 23, 2023 | 03:14 GMT-08:00

Incident Closed

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Jan 20, 2023 | 12:51 GMT-08:00

    Issue resolved. Systems are working again.

  • Monitoring | Jan 20, 2023 | 12:42 GMT-08:00

    A fix was deployed. We are monitoring it

  • Resolution in progress | Jan 20, 2023 | 12:11 GMT-08:00

    A slowness was identified in JobScore and the fix is underway.

JobScore instability

Closed | Jan 20, 2023 | 12:31 GMT-08:00

Closed

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Jan 18, 2023 | 10:50 GMT-08:00

    JobScore is facing some instabilities. We're investigating.

Jobscore is down

Closed | Nov 19, 2022 | 06:19 GMT-08:00

Closed

Affected components

  • Applicant tracking
  • ATS Incoming Webhooks
  • Career pages
  • Customer API
  • Email Sync

+Show history

  • Resolved | Nov 18, 2022 | 11:50 GMT-08:00

    Incident was resolved

  • Monitoring | Nov 18, 2022 | 11:18 GMT-08:00

    Services are running again. We are monitoring closely

  • Resolution in progress | Nov 18, 2022 | 10:50 GMT-08:00

    Bringing up the replica

JobScore went down

Closed | Nov 17, 2022 | 00:00 GMT-08:00

Incident closed

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Nov 16, 2022 | 06:56 GMT-08:00

    The issue was resolved. We had a deep investigation and the antivirus was, in fact, working as intended. The downtime was related to the continuous profiling tool enabled earlier this week.

  • Monitoring | Nov 16, 2022 | 06:37 GMT-08:00

    The antivirus on the web servers was behaving weirdly and bloating the memory. We have fixed the issue and we are now monitoring

  • Investigating | Nov 16, 2022 | 06:13 GMT-08:00

    JobScore web servers are unresponsible. Investigating the issue.

Degraded performance

Closed | Oct 28, 2022 | 00:00 GMT-07:00

Closed

Affected components

  • Applicant tracking
  • ATS Incoming Webhooks
  • Career pages
  • Customer API
  • Email Sync

+Show history

  • Resolved | Sep 24, 2022 | 00:03 GMT-07:00

    Incident was resolved.

  • Monitoring | Sep 23, 2022 | 17:23 GMT-07:00

    JobScore was facing a degraded performance due to delays in database replication. The issue was already solved and we are monitoring it.

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