All systems operational

Refreshed

Components

Applicant tracking

Operational

Sep 21, 2021
Uptime 100.000 %
Sep 22, 2021
Uptime 100.000 %
Sep 23, 2021
Uptime 100.000 %
Sep 24, 2021
Uptime 100.000 %
Sep 25, 2021
Uptime 100.000 %
Sep 26, 2021
Uptime 100.000 %
Sep 27, 2021
Uptime 100.000 %

Uptime over the past 7 days 100.000 % uptime

Career pages

Operational

Sep 21, 2021
Uptime 100.000 %
Sep 22, 2021
Uptime 100.000 %
Sep 23, 2021
Uptime 100.000 %
Sep 24, 2021
Uptime 100.000 %
Sep 25, 2021
Uptime 100.000 %
Sep 26, 2021
Uptime 100.000 %
Sep 27, 2021
Uptime 100.000 %

Uptime over the past 7 days 100.000 % uptime

Customer API

Operational

Email Sync

Operational

System metrics

Incidents

System slowness

Resolved | Jul 30, 2021 | 12:00 GMT-07:00

Two issues were identified:
Memory bloat caused by some heavy requests;
Sudden increase of connections to the website;

The service was restored and we will keep one eye on it.

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Investigating | Jul 30, 2021 | 09:26 GMT-07:00

    We are aware of the system slowness and we are investigating to mitigate the issue.

JobScore slowness

Closed | Jul 06, 2021 | 11:10 GMT-07:00

Incident closed.

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Jul 06, 2021 | 11:00 GMT-07:00

    The incident was resolved

  • Investigating | Jul 06, 2021 | 10:43 GMT-07:00

    Investigating the root issue.

  • Open | Jul 06, 2021 | 10:37 GMT-07:00

    We are aware of the system slowness. Web servers were restarted to restore the service.

JobScore went down

Closed | May 28, 2021 | 10:35 GMT-07:00

Issue is closed

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | May 28, 2021 | 10:30 GMT-07:00

    The deadlock caused by the migration was resolved.

  • Monitoring | May 28, 2021 | 10:25 GMT-07:00

    An issue happened while running database migrations for a deployment. Issue was resolved.

Instability on our web servers

Closed | Apr 29, 2021 | 12:29 GMT-07:00

Incident closed

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Apr 29, 2021 | 11:28 GMT-07:00

    The issue was resolved.

  • Monitoring | Apr 29, 2021 | 10:42 GMT-07:00

    JobScore servers were taking too long to load. We restarted the servers and now we are monitoring the system. Monitoring systems point to a possible memory leak.

ATS API outage

Closed | Apr 14, 2021 | 09:43 GMT-07:00

Incident closed.

Affected components

  • Customer API

+Show history

  • Resolved | Apr 14, 2021 | 06:58 GMT-07:00

    The incident was resolved

  • Monitoring | Apr 14, 2021 | 03:33 GMT-07:00

    A major outage was caused by a misconfiguration on a third-party error tracking library.

Delay to process email messages

Closed | Apr 13, 2021 | 00:00 GMT-07:00

This incident was closed

Affected components

  • Email Sync

+Show history

  • Resolved | Jan 27, 2021 | 13:53 GMT-08:00

    Incident resolved. The Email Sync systems are fully operational again with no delay

  • Monitoring | Jan 27, 2021 | 11:00 GMT-08:00

    A delay was identified in the Email Sync systems. A network misconfiguration was responsible for blocking the connections between the Email Sync and the database.

    The issue was fixed and it is being monitored.

Jobscore slowness

Closed | Sep 14, 2020 | 16:00 GMT-07:00

Resolved

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Sep 14, 2020 | 14:22 GMT-07:00

    The incident was resolved. A memory leak caused downgraded performance in the servers and downtime for some users.

  • Monitoring | Sep 14, 2020 | 13:26 GMT-07:00

    A fix was deployed and we are monitoring the services

  • Identified | Sep 14, 2020 | 12:30 GMT-07:00

    We identified the issue and we're working on the solution.

  • Investigating | Sep 14, 2020 | 11:12 GMT-07:00

    The servers were stabilized but we are still investigating the root cause.

  • Open | Sep 14, 2020 | 10:15 GMT-07:00

    Jobscore ATS and careers page taking too long to load. We are aware of the issue and we are investigating the incident.

Cloudflare Outage

Closed | Jul 20, 2020 | 11:55 GMT-07:00

Resolved

Affected components

  • Applicant tracking
  • Career pages
  • Customer API

+Show history

  • Resolved | Jul 17, 2020 | 15:59 GMT-07:00

    The incident was resolved

  • Monitoring | Jul 17, 2020 | 15:12 GMT-07:00

    Cloudflare identified the issue and implemented a fix. We are monitoring systems until they are stable again.

  • Monitoring | Jul 17, 2020 | 14:41 GMT-07:00

    Systems are still unstable but some users are being able to connect.

  • Open | Jul 17, 2020 | 14:32 GMT-07:00

    Users are currently having trouble connecting to our apps due to an upstream internet issue.

Incident on Mar 11th, 2020

Closed | Mar 11, 2020 | 12:31 GMT-07:00

Resolved

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Mar 11, 2020 | 12:30 GMT-07:00

    This issue affecting the site performance was resolved. If you're still experiencing issues, please reach out to our support team for further assistance.

  • Monitoring | Mar 11, 2020 | 11:43 GMT-07:00

    A fix has been deployed and we are monitoring the results.

  • Identified | Mar 11, 2020 | 11:40 GMT-07:00

    The issue has been identified. More updates will be provided as they become available.

  • Investigating | Mar 11, 2020 | 11:08 GMT-07:00

    We are currently experiencing performance issues. We are investigating the issue and will provide updates as they are available.

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