All systems operational

Refreshed

Components

Applicant tracking

Operational

Jan 22, 2022
Uptime 100.000 %
Jan 23, 2022
Uptime 100.000 %
Jan 24, 2022
Uptime 100.000 %
Jan 25, 2022
Uptime 100.000 %
Jan 26, 2022
Uptime 100.000 %
Jan 27, 2022
Uptime 100.000 %
Jan 28, 2022
Uptime 100.000 %

Uptime over the past 7 days 100.000 % uptime

Career pages

Operational

Jan 22, 2022
Uptime 100.000 %
Jan 23, 2022
Uptime 100.000 %
Jan 24, 2022
Uptime 100.000 %
Jan 25, 2022
Uptime 100.000 %
Jan 26, 2022
Uptime 100.000 %
Jan 27, 2022
Uptime 100.000 %
Jan 28, 2022
Uptime 100.000 %

Uptime over the past 7 days 100.000 % uptime

Customer API

Operational

Email Sync

Operational

System metrics

Incidents

Database instability

Resolved | Jan 20, 2022 | 05:00 GMT-08:00

The incident was resolved. A misconfiguration on the database was duplicating the WAL files and, combined with several checkpoints being generated because of auto vacuum processes, starting filling up the server disk and compromised the replication to one of the standby servers.

Affected components

  • Applicant tracking
  • Career pages
  • Customer API
  • Email Sync

+Show history

  • Monitoring | Jan 19, 2022 | 15:25 GMT-08:00

    Replication issues were solved. We are monitoring the system.

  • Resolution in progress | Jan 19, 2022 | 13:19 GMT-08:00

    An issue with database replication was identified and it caused some availability issues for the primary database.
    The issue was identified and we are working to bring up the replication to all the stand-by servers again.

Degraded performance

Closed | Dec 22, 2021 | 23:59 GMT-08:00

AWS is stable again

Affected components

  • Applicant tracking
  • Career pages
  • Customer API
  • Email Sync

+Show history

  • Monitoring | Dec 22, 2021 | 04:16 GMT-08:00

    We notice some slowness on JobScore caused by AWS issues. We are monitoring and will post updates accordingly.

Degraded Performance

Closed | Dec 09, 2021 | 04:03 GMT-08:00

Closed

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Oct 05, 2021 | 08:47 GMT-07:00

    Incident resolved. An issue on the internal app cache caused the incident.

  • Monitoring | Oct 05, 2021 | 05:39 GMT-07:00

    JobScore is facing degraded performance. The issue was already identified and a solution was deployed. We are currently monitoring.

System slowness

Closed | Oct 05, 2021 | 06:22 GMT-07:00

Closed

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Jul 30, 2021 | 12:00 GMT-07:00

    Two issues were identified:
    Memory bloat caused by some heavy requests;
    Sudden increase of connections to the website;

    The service was restored and we will keep one eye on it.

  • Investigating | Jul 30, 2021 | 09:26 GMT-07:00

    We are aware of the system slowness and we are investigating to mitigate the issue.

JobScore slowness

Closed | Jul 06, 2021 | 11:10 GMT-07:00

Incident closed.

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Jul 06, 2021 | 11:00 GMT-07:00

    The incident was resolved

  • Investigating | Jul 06, 2021 | 10:43 GMT-07:00

    Investigating the root issue.

  • Open | Jul 06, 2021 | 10:37 GMT-07:00

    We are aware of the system slowness. Web servers were restarted to restore the service.

JobScore went down

Closed | May 28, 2021 | 10:35 GMT-07:00

Issue is closed

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | May 28, 2021 | 10:30 GMT-07:00

    The deadlock caused by the migration was resolved.

  • Monitoring | May 28, 2021 | 10:25 GMT-07:00

    An issue happened while running database migrations for a deployment. Issue was resolved.

Instability on our web servers

Closed | Apr 29, 2021 | 12:29 GMT-07:00

Incident closed

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Apr 29, 2021 | 11:28 GMT-07:00

    The issue was resolved.

  • Monitoring | Apr 29, 2021 | 10:42 GMT-07:00

    JobScore servers were taking too long to load. We restarted the servers and now we are monitoring the system. Monitoring systems point to a possible memory leak.

ATS API outage

Closed | Apr 14, 2021 | 09:43 GMT-07:00

Incident closed.

Affected components

  • Customer API

+Show history

  • Resolved | Apr 14, 2021 | 06:58 GMT-07:00

    The incident was resolved

  • Monitoring | Apr 14, 2021 | 03:33 GMT-07:00

    A major outage was caused by a misconfiguration on a third-party error tracking library.

Delay to process email messages

Closed | Apr 13, 2021 | 00:00 GMT-07:00

This incident was closed

Affected components

  • Email Sync

+Show history

  • Resolved | Jan 27, 2021 | 13:53 GMT-08:00

    Incident resolved. The Email Sync systems are fully operational again with no delay

  • Monitoring | Jan 27, 2021 | 11:00 GMT-08:00

    A delay was identified in the Email Sync systems. A network misconfiguration was responsible for blocking the connections between the Email Sync and the database.

    The issue was fixed and it is being monitored.

Jobscore slowness

Closed | Sep 14, 2020 | 16:00 GMT-07:00

Resolved

Affected components

  • Applicant tracking
  • Career pages

+Show history

  • Resolved | Sep 14, 2020 | 14:22 GMT-07:00

    The incident was resolved. A memory leak caused downgraded performance in the servers and downtime for some users.

  • Monitoring | Sep 14, 2020 | 13:26 GMT-07:00

    A fix was deployed and we are monitoring the services

  • Identified | Sep 14, 2020 | 12:30 GMT-07:00

    We identified the issue and we're working on the solution.

  • Investigating | Sep 14, 2020 | 11:12 GMT-07:00

    The servers were stabilized but we are still investigating the root cause.

  • Open | Sep 14, 2020 | 10:15 GMT-07:00

    Jobscore ATS and careers page taking too long to load. We are aware of the issue and we are investigating the incident.

Cloudflare Outage

Closed | Jul 20, 2020 | 11:55 GMT-07:00

Resolved

Affected components

  • Applicant tracking
  • Career pages
  • Customer API

+Show history

  • Resolved | Jul 17, 2020 | 15:59 GMT-07:00

    The incident was resolved

  • Monitoring | Jul 17, 2020 | 15:12 GMT-07:00

    Cloudflare identified the issue and implemented a fix. We are monitoring systems until they are stable again.

  • Monitoring | Jul 17, 2020 | 14:41 GMT-07:00

    Systems are still unstable but some users are being able to connect.

  • Open | Jul 17, 2020 | 14:32 GMT-07:00

    Users are currently having trouble connecting to our apps due to an upstream internet issue.

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